The state of New Mexico recently launched a new phone app called NMConnect, which will provide 24-hour support for crisis and non-crisis for FREE. It also provides a means to contact behavioral health professionals, who could send text messages or make phone calls with those who need someone to listen to them.

According to New Mexico Behavioral Health Collaborative CEO Bryce Pittenger, as the COVID-19 pandemic continues forcing social distancing and physical isolation, people are likely to experience challenging symptoms of behavioral health. This is especially true for some if this is the first time they're experiencing it.

The app also connects the users to NMCAL or New Mexico Crisis Access Line, which offers safety net services within the state. This local crisis access line is available 24/7 via phone toll-free by dialing 1-855-662-7474--that's 1-855-NMCRISIS.

A One-Stop-Shop 

The NMConnect links to NMCAL, making it a one-stop-shop for all resources for behavioral health throughout New Mexico. Additionally, it is also designed to help close the gaps in terms of accessibility of services, specifically behavioral health, by providing people direct contact with professionals.

The new mobile app also offers resources, which include tips for self-care for those recovering from substance use, challenges in behavioral health, and COVID-19 information and the state's response towards the pandemic.

Now available for Android and iPhone devices, the NMConnect app comprises of a "one-touch button" to connect to a mental health expert directly.

Meanwhile, for non-crisis assistance, which includes help in finding a support group or therapist, or simply to engage with anyone who has the same experience, there is the "Text Warmline" option that connects individuals to an accredited peer support specialist for non-support assistance. This particular specialist is available between 6 p.m. and 11 p.m.

Moreover, the option "Call Warmline" is accessible for "peer-to-peer phone conversations" among those recovering from their own respective mental and behavioral health diagnosis. Calls can be made between 3:30 p.m. and 11:30 p.m. Both options are available via the NMConnect app from any mobile smartphone.

Mental Health in New Mexico

In a study conducted in December 2019, it was found that in New Mexico, suicide is considered a serious public health concern and a primary root of mortality in the state. Relatively, the suicide rate has grown in both the US and New Mexico, with the latter, 50 percent higher than the rates in the US for the past two decades.

Three years ago, New Mexico had the fourth-highest rate in suicide in the whole of the US. More so, this case is strongly linked to a history of mental illnesses, specifically alcohol use and clinical depression disorders.

The app will not only be for people undergoing depression due to COVID-19. It is also accessible for people who need support for other reasons.

Other possible factors linked to suicide include a family history of suicide, a history of misuse of a substance, a feeling of hopelessness, a family background of child maltreatment, local suicide epidemic, and religious and cultural beliefs, among others.

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